Privacy Policy



This Privacy Policy takes effect on 25 May 2018, in accordance with the General Data Protection Regulation EU 2016/679 and UK Data Protection.

The information is set out as follows: 
  1. 1. Who we are and what we do
  2. 2. What data we collect
  3. 3. What we do with data and how it is collected
  4. 4. Security of data
  5. 5. How we use cookies
  6. 6. Links to other websites
  7. 7. Controlling your personal information
  8. 8. How long we will hold your personal data for
  9. 9. How we may share your data
  10. 10. Your rights
  11. 11. Changes to this Privacy Policy
  12. 12. Contacting us

This Privacy Policy sets out how Stiles & Co Chartered Surveyors Limited (Stiles & Co) uses and protects any information that you give us when you use this website and our professional services.

Stiles & Co is committed to ensuring that your privacy is respected and protected. Should we ask you to provide certain information by which you can be identified when using this website and our services, then you can be assured that it will only be used in accordance with this privacy policy.

Stiles & Co may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1.Who we are and what we do

Stiles & Co is a firm of Chartered Surveyors, which provides varied property advice to UK and overseas clients.

Stiles & Co is a limited company and regulated by the Royal Institution of Chartered Surveyors (RICS). Our registered office is Bailey House, 4-10 Barttelot Road, Horsham, West Sussex RH12 1DQ and our company registration number is 0656774.

Stiles & Co is registered with RICS Designated professional Body Scheme (DPB), in relation to our work regarding buildings insurance claims and associated professional advice.

2.What data we collect

We may collect the following information:
  • Names, designation and status.
  • Contact information such as telephone numbers, postal and email addresses.
  • Details of solicitors or other agents acting on your behalf.
  • Information about our meetings with you, or other professional team members and people associated with your, or others.
  • When dealing with insurance claim building repairs, we would typically collect details such as:
    • Your policy number.
    • Claim reference number.
    • Sums insured.
    • Policy excess details.
    • Policy schedule and current wording.
    • Insurers and their representatives (loss adjusters) contact information.

3.What we do with data and how it is collected

We require this information to understand your needs as a client and provide you with a better service, particularly for the following reasons:
  • Initial contact and correspondence purposes.
  • Internal record keeping.
  • We may use the information to carry out our contractual services.
  • We will hold your Personal Data on our systems for as long as is necessary to maintain our ongoing business relationship, or for as long as necessary for the purpose for which you supplied it to us, or for as long as is necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements or to respond to investigations by public bodies.
  • Your Personal Data will be deleted or de-identified when it is no longer needed for its originally stated processing purposes, or any additional compatible purpose for which Stiles & Co may lawfully further process such data.

We may collect your personal data or you may provide it to us through various means including the following information:

  • You provide it to us when we meet.
  • About you provided to us by you, your agents, advisers or your intermediaries.
  • You communicate to us by telephone, post, email or other forms of electronic communication. In this respect, we may monitor, record and store any such communication.
  • Collected when you complete terms of engagement.
  • Collected when you view or access our email marketing materials (see section 5 below).
  • Collected otherwise in the normal course of providing professional services.

4.Security of data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and by other means.

Stiles & Co takes every reasonable measure to prevent Personal Data breaches. Should a breach occur, we have a process in place to work together with affected parties to minimise effects, to make all notifications and disclosures that are required by applicable law or otherwise necessary, and to take action to prevent future breaches.

5.How we use cookies

A cookie is a small computer file which asks permission to be placed on a computer's hard drive. If your browser is set to accept cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6.Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the content on those sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website or websites in question.

7.Controlling your personal information

If you want to remove your details from our database, you may do so at any time by writing to us or emailing us at

We do not sell, distribute or lease your personal information to third parties unless we have your permission, are required to do so by law or in the course of providing the contracted professional service who we may share your data with.

8.How long we will hold your Personal Data for

We will retain your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy.

In many cases this will mean that we shall retain your personal data for the same period as we retain your files or a copy of your files. Usually this will not be less than 16 years from the date that the relevant matter came to an end. In addition, we shall retain information obtained to meet our obligations under the anti-money laundering regulations for at least 6 years following the end of our business relationship with you.

9.How we may share your data

  • We may share your data provided to us with:

  • Your organisation (if a commercial or business client).

  • Our client in the particular matter and their professional advisers.

  • Our IT service providers.

  • Third parties you engage to assist with the matter involved with our professional services, such as lawyers, other professional service consultants and contractors.

  • Intermediaries to whom we introduce you.

  • Where appropriate, brokers, insurers or loss adjusters.

  • Legal rights and provision of our professional services.

  • The RICS during regulatory review audits.

  • File sharing - for example - Dropbox, WeTransfer etc -in connection with carrying out our professional services.

10.Your rights

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable.

If you would like a copy of the information held on you please write to Stiles & Co Chartered Surveyors Limited, The Old Barn, Dunsborough Park, Ripley, Surrey GU23 6AL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

11.Changes to this Privacy Policy

We may update this Privacy Policy in line with changes to how we process personal data. We will publish any new version of the Privacy Policy on the website and, where appropriate, will provide you with a copy.

The last change to our Privacy Policy was on 24 May 2018.

12.Contacting us

If you have any queries about this Privacy Policy or how we process your personal data, you can contact us at, or by post to Mr M Stiles at Stiles & Co Chartered Surveyors Limited, The Old Barn, Dunsborough Park, Ripley, Surrey GU23 6AL.